2727 Prytania Street, Ste. 13
New Orleans, LA 70130
HOURSTuesday - Saturday
10:00AM - 6:00PM
10:00AM - 3:00PM
SHIPPING AND RETURN FAQS
Which carrier do you use for shipping?We ship via UPS. If you would like us to use a different carrier, please call us at 504.204.3047 to make arrangements.
Do you accept returns for defective products?We do our best to check every piece before it ships for defects. Our weavers make one piece at a time and each piece is unique. Small variations in the fabric might occur, and we think this makes them special as it reflects their hand-made nature. These variations are small and will not affect the utility of your piece. Most irregularities work themselves out after the first wash. If, however, you receive an item with a defect that affects the utility of the piece, we will gladly exchange the item or accept your return.
Do you pay for return shipping or does the customer?If you are returning a defective piece, we will cover return shipping costs both ways. If you are returning a piece for aesthetic reasons or exchanging a gift, we regret that we cannot cover those shipping costs but we will happily exchange your item!
Is there a time frame for accepting returns?Returns and exchanges must be postmarked within 10 days of receipt. Gifts are an exception; they can be returned in original condition for store credit within 60 days of receipt.
Do you use tracking numbers when you ship?We do! When we create a shipment you will receive an email from the UPS with tracking information.
Do you ship every day that you get an order - or maybe just once or twice per week?We strive to process orders M-F in one business day. If you place an order over the weekend of on a holiday, we process and ship the following Monday or business day. If there will be a further delay, we will contact you via email.
Any other questions?Feel free to call us at 504.304.2047!